Frequently Asked Questions

Orders

 How can I pay for an order?

Through PayPal we accept all major credit cards, we also offer vTokens to our Patreon supporters that can be used to purchase items.

 Will I receive a confirmation email?

Confirmation emails are sent our immediately after payment is confirmed through either PayPal or Etsy.

 How to use a discount code?

Discount codes can be applied at the bottom of your cart before purchase completion. Only one may be used at a time.

 Can I get a discount for a bulk purchase?

If you contact us before purchase we do offer discounts on bulk orders.

 Can I change or add another item to my order?

After confirmation of your purchase to add items you will have to get in contact with us at [email protected]

 How can I change my shipping address?

Your shipping address may be changed after purchase up until the date that your order is shipped out.

 Can I request a custom sized poster?

Custom sized posters can absolutely be requested and will be offered at an augmented price depending on size differential.

 Do you offer gift vouchers?

Gift vouchers are available in our shop and are applied at checkout.

 Can I cancel my order?

You may cancel your order at anytime up until the time that your order has shipped.

 I have cancelled my order. When will I receive a refund?

You will receive your full refund as soon as we have full confirmation of the cancelled order.

Shipping

 How can I check the status of my order?

You can check your email for tracking notifications and you can also use our Package Tracking page.

 When will my order arrive?

Products leave our HQ in 5-7 business days and shipping time varies based on location.

 Do you ship worldwide?

We ship to every country, but some countries customs do affect shipping time.

 What are the shipping costs?

Shipping prices vary from item to item, but posters are $5 US, and $12 International.

 What shipping companies do you use?

All our products currently ship through USPS.

Refunds

 What is your refund policy?

All sales are final. However, if the product is damaged in shipment we do offer exchanges.

 I've been issued a refund. When will I get my money?

Timing between issuing a refund and receiving it varies greatly between banks as well as day of the week so we can not guarantee timing of refunds.

 Can I request a replacement poster?

Yes, you may request a replacement poster free of charge as opposed to a refund.

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